Contact Us

If you need help with a Dewvella product or purchase, you can reach us using the contact details below.

Customer Support

Email: support@dewvella.com
Website: https://dewvella.com/

Company name：HONG KONG HUANG XIAN HUA INTERNATIONAL LIMITED
Address：FLAT/RM 1203 12/F TOWER 2 CHINA HONG KONGCITY  33 CANTON ROAD TST KL

Our business is based in China, which uses China Standard Time (UTC+8). Telephone charges depend on your service provider. We review enquiries and respond as soon as reasonably possible, subject to any response deadline required by law.

Help With an Order

Please include:

- Your order number, if available.
- The name and email address used for the purchase.
- A short description of the assistance you need.
- For an incorrect, damaged, or defective item, relevant photographs of the item, packaging, and shipping label where reasonably available.

Please do not send full payment card numbers, security codes, passwords, or one-time verification codes. Share only the information needed for us to help with your enquiry.

Cancellations, Delivery, and Returns

For an address correction or cancellation request, email us as soon as possible. Whether a shipment can be stopped or changed depends on its status; applicable cancellation rights remain available.

For returns, consult our Return Policy and contact us for the appropriate return destination and instructions. Do not send a parcel to the manufacturer, a transit facility, or the business address below unless we have identified that location for your return. Requesting instructions does not make a statutory cancellation conditional on our approval.

Privacy and Intellectual Property Enquiries

For a privacy request, use the email subject “Privacy Request”. You can also visit Your Privacy Choices at https://dewvella.com/pages/data-sharing-opt-out for the available advertising-related choices.

For a concern about website content or intellectual property, use “Intellectual Property Notice” and identify the relevant page or product. Our Intellectual Property Rights page explains the information that helps us review a notice.

Business Information

Store name: Dewvella
Website: https://dewvella.com/
Email: support@dewvella.com