Shipping Information

This page explains delivery arrangements for orders from Dewvella, operated by Huizhou Zhenghaihui Trading Co., Ltd.. Order preparation and carrier transit are separate stages.

1. Destinations and Dispatch

We currently accept delivery orders for: [[SUPPORTED_DESTINATIONS]].

Orders are dispatched from: [[DISPATCH_COUNTRY_OR_REGION]].

A destination must also be available for the selected product and delivery address at checkout. Please contact support@dewvella.com before ordering if you need clarification about coverage. Our company's business address does not, by itself, identify the dispatch warehouse.

2. Order Processing

The normal processing time is [[ORDER_PROCESSING_TIME]] business days after payment confirmation and completion of any necessary verification. This is the time to prepare and dispatch an order; it does not include carrier transit.

Business days exclude weekends and relevant public holidays. If a product needs a different preparation period, that information should be presented before purchase. If we become unable to meet the dispatch commitment for your order, we will contact you about the revised timing and any available cancellation and refund options, obtaining agreement to a delay where required.

3. Estimated Transit Times

United States: [[US_TRANSIT_TIME]] business days after dispatch.
Other supported destinations: [[OTHER_DESTINATIONS_AND_TRANSIT_TIMES]].

These estimates describe carrier transit, not total time from order placement. Total estimated delivery time is the processing period plus the applicable transit period. Any different delivery commitment agreed for your order will apply.

Customs inspections, public holidays, weather, and carrier disruption can affect transit. Estimates do not remove delivery deadlines, cancellation rights, or remedies required by law.

4. Shipping Charges

Our shipping charges and any free-shipping conditions are: [[SHIPPING_CHARGES_AND_FREE_SHIPPING_CONDITIONS]].

Review the delivery charge and any applicable promotion at checkout before paying. A free-shipping offer applies only on its stated conditions and does not automatically cover return postage, import charges, or an optional delivery upgrade. We will not add an optional delivery charge without your agreement.

5. Tracking and Address Changes

When your order is dispatched, we send a shipment confirmation with the tracking details supplied for the parcel. A carrier may take time to record its first scan. If tracking is missing or stops updating, contact support@dewvella.com with your order number.

Check your delivery address before submitting the order. If it needs correction, contact us promptly. We will try to update it before dispatch, but a parcel already in transit may not be redirectable. If a customer-supplied address causes a failed delivery, any proposed redelivery charge will be explained and agreed before reshipment, subject to applicable law.

6. Customs, Duties, and Import Taxes

Cross-border deliveries may attract charges imposed by the destination's authorities. Unless these charges are expressly included or collected at checkout, you are responsible for import duties or taxes legally payable by you as the recipient, to the extent properly disclosed and permitted by law.

Customs charges and release procedures depend on the destination. Charges you pay directly to an authority or carrier are not amounts Dewvella can automatically refund; a reclaim may need to be requested from that recipient. If we collected an amount, any refund due from us is handled under the applicable rules.

7. Refused or Unclaimed Parcels

If a parcel is refused or unclaimed, contact us promptly. We will review its location, why delivery failed, and whether it can be returned or redelivered.

If goods return to us, any refund and any proposed deduction for actual, non-recoverable costs will depend on the reason, prior disclosures, and applicable law. We will explain a proposed deduction. Refusal, customs delay, or a “delivered” tracking label does not automatically result in forfeiture of all payments or legal rights.

8. Missing, Damaged, or Delayed Orders

If a parcel is delayed or appears lost, contact support@dewvella.com. For a damaged package, keep the packaging where practical and provide relevant photographs if available.

If tracking says “delivered” but you have not received it, check the delivery location and ask anyone authorized to receive the parcel. You may also ask the carrier for delivery details. Contact us if the parcel remains missing so we can investigate with the delivery partner.

We remain responsible for the seller obligations imposed by applicable law. A carrier investigation does not suspend a mandatory remedy indefinitely. We will arrange the appropriate resolution, including redelivery, replacement, or refund where required.

9. Contact Information

Company name: Huizhou Zhenghaihui Trading Co., Ltd.
Store name: Dewvella
Website: https://dewvella.com/
Email: support@dewvella.com
Telephone: +86 195 7460 0207
Business address: Room 301, 3/F, Building 2, Phase II of the Garment Production Project, No. 410 Qinghui 1st Road, Zhenlong Town, Huiyang District, Huizhou, Guangdong, China