FAQs

1. What is Dewvella?

Dewvella is an online beauty store focused on everyday makeup essentials. 

2. What does the Instant Under Eye Brightener do?

Our Instant Under Eye Brightener helps make under-eye shadows less noticeable through cosmetic color correction. Its creamy texture provides light, buildable coverage for a refreshed appearance. Explore the product details.Product availability may change, so please refer to the current product pages for the latest information.

3. Which shade should I order?

Use your skin tone as a starting point:

Consider the color of your under-eye shadows too. Our shade guide provides more detail.

4. What is the best way to apply the brightener?

Let your skincare absorb first. Using a clean fingertip or small brush, gently tap a little product onto areas of darkness. Blend the edges and build gradually in thin layers. Follow the application guide and any instructions supplied with your product.

5. Do I need concealer as well?

You can use the brightener alone for light coverage, or apply concealer afterward wherever you want additional coverage. See our product guide.

6. Which payment options can I use?

Choose from the payment methods displayed at checkout. Options may include major credit cards, PayPal, and Apple Pay, depending on your location and provider eligibility. Visit our Payment Method page for details.

7. Where can you deliver, and what will shipping cost?

Check availability for your delivery address at checkout and review the shipping charge before paying. If your destination is unavailable or unclear, contact us before ordering. See our Shipping Information.

8. When can I expect my order?

Delivery includes order preparation and carrier transit. Timing depends on the destination and shipping arrangements. Contact support@dewvella.com for an estimate before ordering if you need delivery by a particular date. See our Shipping Information.

9. Where can I track my parcel?

Your shipment confirmation includes the tracking details supplied for your parcel. Carrier updates may take time to appear. If tracking is missing or stops updating, email us with your order number. See our Shipping Information.

10. Can I correct my delivery address?

Email support@dewvella.com immediately with your order number and the correct address. Whether we can make the change depends on your shipment’s status. Visit Contact Us for assistance.

11. How do I request an order cancellation?

Email support@dewvella.com promptly. Orders successfully cancelled before dispatch receive a full refund. After shipment, applicable cancellation and return rights remain available. See our Return Policy.

12. What if I receive a damaged or wrong item?

Contact support@dewvella.com as soon as possible. Include your order number, a brief explanation, and relevant photos if available. Our team will review the issue and help with the next steps. Visit Contact Us.

13. How do I arrange a return?

Notify us within 14 calendar days of delivery, then send eligible items back within 14 calendar days of your notice, unless a longer period applies.

For change-of-mind returns, cosmetics must remain unused and unopened, with original packaging and hygiene seals intact. Contact us for the correct return destination before mailing anything. Your statutory rights remain unaffected. Read our Return Policy.

14. Who pays for return postage?

For change-of-mind returns, you pay return postage where disclosed and legally permitted. We cover necessary return costs for damaged, defective, or incorrectly supplied items for which we are responsible. See our Return Policy.

15. How will my refund be paid?

Eligible refunds go back to your original payment method unless otherwise agreed. Your bank or payment provider may need additional time to display the credit. Contact us for an update. See our Payment Method page.

16. Could there be import charges?

International orders may incur import duties or taxes. Unless included or collected at checkout, recipient-payable charges may be your responsibility where properly disclosed and legally permitted. See our Shipping Information.

17. How can I reach Dewvella?

For product questions or help with a purchase, use our Contact Us page or the details below:

• Email: support@dewvella.com
• Phone: +86 195 7460 0207
• Company: Huizhou Zhenghaihui Trading Co., Ltd.

For order enquiries, include your order number and the email address used at checkout. Please contact us for return instructions before sending products to any address.